This example is not like what I experienced because this video is not Toy Kingdom, however, having seen this post on Facebook proves what sales representatives are doing nowadays to make that sale no matter what — even to the detriment of the customer — they will continue doing it and it should stop.
This is my story and it happened in Toy Kingdom.
It was Wednesday, 28th May when I ventured in SM Megamall’s Toy Kingdom in Building A or the one that is right across the Fastfood Area at the basement level.
Holding a PhP300 toy train for my eldest son, a salesman for a competing brand came up to me and blurted out, “Sir! Pangit yan.” referring to the toy I was holding. “Wala yan sir. Walang kuwenta yan.” (That toy has no value, sir. It doesn’t amount to any thing.)
The toy I’m holding has no value and the impression he gave me is that I don’t — in effect — value my son’s happiness because of a 300 peso toy train. What a father am I huh?
I obliged to see what wants to show me and showed this colorful toy train that is structured like a roller coaster. Nice indeed but it’s not within my budget but now how can I go back to the train I still want to give my son that he already labeled, “Walang kuwenta!” I’m almost embarrassed to move or to even pick up the box I want.
I ended up leaving the store without the toy for my kid.
Toy Kingdom Megamall is beautiful but the sales tactics of representatives who want to make a sale…boy, that’s UGLY! Change that please.
I don’t mean to single out Toy Kingdom because you can see from the video that this kind of up-selling strategy is demeaning and provocative that will not bring out the value of what they’re selling.
Credits for the photos: eplus.ph